These Terms apply to all design, holiday decorating, lighting, installation, maintenance, removal, storage, and related services provided by Light Up Your Holidays, Inc.
These Terms supplement the Client’s approved proposal, invoice, design, and scope of work. By signing or approving a proposal, making payment, or authorizing services to begin, Client agrees to these Terms, subject to any additional requirements imposed by applicable law.
1. PAYMENT, NO REFUNDS & COLLECTIONS
Deposits and payments are non-refundable once paid, except where expressly agreed by Light Up Your Holidays, Inc. in writing or required by law.
Client must pay according to the schedule stated in the proposal or invoice.
Past-due accounts may result in suspension of service and/or removal of Company-owned décor. Unpaid balances may be referred to collections or legal counsel. To the extent permitted by law, Client is responsible for reasonable collection costs, attorneys’ fees, court costs, interest, and other expenses incurred collecting amounts due.
2. SCOPE & CHANGES
The approved proposal defines the design, décor, services, pricing, and installation areas.
Changes requested after approval may require additional design work, materials, labor, service visits, or scheduling changes and may result in additional charges.
3. OUR DÉCOR — OUR RESPONSIBILITY
Unless expressly stated otherwise in writing, all lights, décor, extension cords, timers, connectors, animatronics, accessories, and equipment supplied by Light Up Your Holidays, Inc. remain the sole property of Light Up Your Holidays, Inc.
We are responsible for the ordinary maintenance of Company-owned décor included within the contracted installation throughout the applicable holiday season.
Clients and third parties may not move, alter, disconnect, repair, remove, or add to our installation without authorization.
4. SERVICE & MAINTENANCE
We take service seriously and generally aim to address service requests within 24–48 hours.
That timeframe is a service goal, not a guarantee.
Safety always comes first. Service may be delayed when weather, ice, snow, wind, lightning, extreme temperatures, roof conditions, darkness, property access, electrical conditions, or another hazard makes the work unsafe.
Our crews routinely work at significant heights, including on 40-foot ladders. Light Up Your Holidays, Inc. has sole discretion to determine when ladder, roof, tree, or other elevated work can be performed safely.
No employee or crew member will be required to perform work that Light Up Your Holidays, Inc. determines is unsafe simply to meet a service deadline.
Included maintenance covers normal failures of Company-owned décor and our installation. Additional charges may apply when service is required because of vandalism, wildlife, severe weather, landscapers, snow-removal crews, other contractors, electrical problems, Client interference, or another cause outside our control.
5. INSTALLATION & ATTACHMENT METHODS
We use professional installation methods appropriate for the property, surface, décor, weather exposure, and safety requirements.
Commercial-grade clips are our preferred method for gutter and roofline installation whenever practical.
Other methods may include hooks, wire, zip ties, tension systems, siding attachments, removable adhesive or hot glue, screws or anchors primarily into mortar joints, nails into appropriate wood surfaces, and staples into appropriate wood surfaces only as a last resort when reasonably necessary.
Professional installation may leave small holes, marks, adhesive residue, anchors, screws, nails, staples, or other minor evidence of attachment. Some fasteners may remain when removal could create greater damage.
Client accepts these reasonably necessary effects of installation.
6. PROPERTY CONDITION & AUTHORIZATION
Client represents that Client owns the property or has authority to authorize the work.
Our pricing and installation assume suitable, structurally sound attachment points and properly functioning electrical service.
Light Up Your Holidays, Inc. is not responsible for damage caused or contributed to by pre-existing or hidden conditions including deteriorated masonry, loose gutters, rotten wood, damaged siding or roofing, weak trees or landscaping, defective electrical systems, or other conditions not reasonably apparent before installation.
We may modify, postpone, or decline work we determine cannot be performed safely.
7. ACCESS & ELECTRICAL POWER
Client must provide safe and reasonable access to the property, gates, outlets, rooflines, trees, landscaping, and interior areas included in the project.
Client is responsible for adequate functioning electrical power.
We are not responsible for failures caused by defective outlets or GFCI/GFI circuits, overloaded circuits, breakers, utility interruptions, landscaping equipment, weather, wildlife, or other electrical conditions outside our control.
8. SAFETY
Safety takes priority over scheduling.
Light Up Your Holidays, Inc. may stop, postpone, reschedule, or modify any installation, maintenance, or removal when conditions create an unreasonable risk to our employees, subcontractors, Client, property, or the public.
Clients, children, guests, pets, landscapers, snow-removal crews, and other contractors must remain clear of active work areas and may not interfere with ladders, cords, equipment, wiring, décor, or attachment systems.
A safety-related delay does not constitute a breach of the agreement or automatically entitle Client to a refund, credit, or discount.
9. INSTALLATION & REMOVAL SCHEDULING
Holiday decorating is weather-dependent.
Unless specifically guaranteed in writing, installation, service, and removal dates are target dates or scheduling windows—not guaranteed appointments.
Weather, ice, wind, snow, extreme temperatures, crew safety, property access, material availability, and other conditions outside our reasonable control may require schedule changes.
10. REMOVAL & WAREHOUSE STORAGE
At the end of the contracted season, Light Up Your Holidays, Inc. removes all Company-owned décor included in the installation, weather and safety permitting.
Company-owned décor is then returned to and stored in our warehouse for future use.
Clients do not need to remove, box, transport, or store Company-owned décor and should not remove it themselves unless specifically authorized.
Removal occurs during our seasonal removal schedule unless a specific written arrangement provides otherwise.
11. PHOTOGRAPHY & MARKETING
Client understands and agrees that the property will be photographed and/or recorded before, during, and after installation.
We use these images for project documentation, quality control, design reference, training, before-and-after comparisons, our portfolio, website, social media, advertising, public relations, and other marketing.
By hiring Light Up Your Holidays, Inc., Client grants Light Up Your Holidays, Inc. continuing permission to use photographs and video depicting the property and our work.
We will make reasonable efforts to conceal or avoid displaying house numbers, street addresses, street signs, license plates, and other obvious identifying information in public marketing materials.
Because architectural and neighborhood features may still be recognizable, complete anonymity cannot be guaranteed.
We will not intentionally make recognizable Clients, guests, or minors the primary subject of advertising without additional permission.
12. INSURANCE
Light Up Your Holidays, Inc. maintains insurance coverage appropriate to its operations and as required by applicable law, subject to the terms, conditions, limits, and exclusions of the applicable insurance policies.
Nothing in this Agreement expands insurance coverage beyond the coverage actually provided by those policies.
13. WARRANTY & DAMAGE CLAIMS
We will perform our services in a professional and workmanlike manner consistent with reasonable industry practices.
Any concern involving installation or alleged property damage must be reported promptly so Light Up Your Holidays, Inc. has a reasonable opportunity to inspect and, when appropriate, correct the issue.
We are not responsible for ordinary minor effects of reasonably necessary attachment methods or damage caused by pre-existing conditions, hidden defects, severe weather, wildlife, vandalism, electrical problems, Client actions, third parties, or circumstances outside our reasonable control.
To the fullest extent permitted by law, Light Up Your Holidays, Inc. is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the services.
14. EVENTS OUTSIDE OUR CONTROL
Light Up Your Holidays, Inc. is not responsible for delays, interruptions, service failures, or inability to perform caused by circumstances outside our reasonable control, including weather, ice, wind, storms, extreme temperatures, power failures, wildlife, fire, flooding, governmental restrictions, labor or material shortages, supply-chain problems, actions of other contractors, or similar events.
We will make reasonable efforts to resume service when conditions permit safe performance.
15. ILLINOIS LAW
This Agreement is governed by Illinois law.
Nothing in these Terms waives any right that cannot legally be waived.
Any dispute, collection action, or other proceeding will be handled in accordance with applicable Illinois law and any additional dispute-resolution terms contained in the Client’s signed proposal or agreement.
16. COMPLETE AGREEMENT
These Terms, together with the Client’s approved proposal, invoice, design approvals, written changes, and any legally required disclosures, constitute the agreement between Client and Light Up Your Holidays, Inc.
If a specific written proposal expressly conflicts with these general Terms, the specific written provision controls for that project.
If one provision is found unenforceable, the remaining provisions remain in effect.
Light Up Your Holidays, Inc. may update these Terms periodically. The version applicable to a project is the version provided or incorporated into the Client’s agreement when the project is approved.